Wrong, damaged or defective items:
Our goal is for you our valued customers to be satisfied with your purchase. Items sent incorrectly, damaged or defective will be exchanged or refunded in full. If an item needs returned please contact Vic’s Light Kits for a RA# (Return Authorization Number) within seven (7) days of receipt. No returns will be accepted after 14 days of receipt. The RA# must be written clearly on the outside of the box.
All returned items must be in new condition and in their original packaging in 100% resalable condition, or we may refuse to issue credit. The customer is responsible for any and all return shipping charges unless we shipped an incorrect, damaged or defective item. Shipping fees are not refundable.